If you don't see Skype for Business listed at all, then it's not included in your Microsoft 365 business plan -OR- your admin hasn't assigned a license to you. When you're done, go to Sign in for the first time at the end of these steps. Choose Install to install the Microsoft 365 suite of applications, including Skype for Business. If Skype for Business is bundled with other Microsoft 365 applications, you'll see the following page. If you see the following page, choose Skype for Business, choose your language, the edition that matches your other Office applications ( 32 bit or 64 bit - if you don't know, choose the default) and choose Install. Also, ask the person in your business who purchased it whether they assigned a license to you.Īt the top of your Microsoft 365 page, choose > Microsoft 365. Still need help? Go to Microsoft Community.Tip: If you don't see the Skype for Business download in your portal, make sure the Microsoft 365 for business plan you purchased includes it. Restart Skype for Business, and then wait for 30 minutes for resynchronization to finish. %localappdata%\Microsoft\Office\15.0\Lync\sip_ For Skype for Business 2015 (Lync 2013). %localappdata%\Microsoft\Office\16.0\Lync\sip_ To resolve this problem, force a contacts list update to make sure that your information is synchronized. In rare cases, the contacts list may be corrupted because of an invalid character in an "out of office" message or because of a lingering deprovisioned contact. Scenario 3:Skype for Business Online contacts are lost or missing, or the contacts list isn't updated To do this, see Method 2 in the "Solution" section in the following Microsoft Knowledge Base article:Ģ404385 Outlook can't set up a new profile by using Exchange Autodiscover for an Exchange Online mailbox in Microsoft 365 Verify that the Exchange Autodiscover service is set up correctly. If the URL is inaccessible, you'll see one of these error messages:
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